Veilara Return & Exchange Policy

Thank you for choosing Veilara. If you are not entirely satisfied with your purchase, we are here to assist you with our customer-focused return and exchange policy.

Return & Exchange Policy

To be eligible for an exchange, the following conditions apply:

• The customer must complete the Return & Exchange Form provided with the shipment and send it back along with the product to the Veilara return address.
• The product must be unused, unworn, and in its original condition.
• The product must be returned in its original packaging in which it was received.
• The product must be accompanied by the original receipt/order invoice.

Important Note Regarding Courier Deliveries

In case a customer receives their order through a courier company, the courier may not allow the customer to open and inspect the package before accepting delivery.

If the customer discovers an issue with the product after delivery, they have 7 days from the date of delivery to contact Veilara and request an exchange.

How to Request a Return or Exchange

To request an exchange, the customer must:

1. Contact Veilara within 7 working days of receiving the order.
2. Complete the Return & Exchange Form in full.
3. Return the product to the designated Veilara return address.
4. Bear the cost of shipping the product back to Veilara.

Inspection & Approval

Once the returned product reaches Veilara, it will be inspected to ensure that it meets the conditions stated in this policy.

• The inspection process may take up to 48 working hours.
• Once the inspection is complete, the customer will be informed regarding the approval or rejection of the exchange request via phone or email.
• If the returned product does not meet the required conditions, the exchange request may be rejected.
• In such cases, Veilara may return the product to the customer's address, and the customer will be responsible for the applicable delivery charges.

Important Conditions

• Exchange requests must be submitted within 7 working days after delivery.
• Products must be unused, unworn, and in their original condition.
• Products must be returned with their original packaging and receipt/order invoice.
• The customer is responsible for the cost of returning the product to Veilara.
• Veilara reserves the right to reject an exchange request if the returned item does not meet the conditions outlined in this policy.
• If an exchange request is not made within the specified 7-working-day period, the exchange facility may no longer be available.

Changes to This Policy

Veilara reserves the right to modify or update this Return & Exchange Policy at any time. Any changes will become effective immediately upon being published on the Veilara website.

Customers are encouraged to review this policy periodically for the latest information.

Contact Us

If you have any questions regarding returns or exchanges, please contact us:

Email: admin@veilara.pk
Phone: +971 58 548 5370

Brand: Veilara